Frequently asked questions


No upfront payments, no hidden fees.

  • How does the system work?

    To start using our custom essay writing services, one has to sign up by creating an order via our safe ord page. Note that one can edit the instructions and add files before paying for an order. On your personal account profile, you will be able to communicate with your writer and monitor your order progress.

  • Why use our services ?

    We offer a customer friendly service. Our writers are adequately trained to be responsible for all assignments assigned. Besides, the writers are qualified tutors and professors on the academic fields they write research papers in.
    All orders are delivered before the customer’s preset deadline during the order stage. Any issues with the order are communicated promptly and customers are advised to constantly check their emails and the online account at ToplistEssays for updates.
    A customer has the ability to communicate directly to the assigned write for the specific order. What’s more, a customer can choose a preferred writer especially when the specific writer had worked on a previous order from the customer. ToplistEssays also has a transparent rating system that will help you to choose the most qualified writer.

  • How fast can I get the work done?

    The shortest deadline that we offer is 12 hours.
    Basically, you are getting a work done “overnight” that gives you a bit more time to relax.
    But remember, precise planning is always beneficial since longer deadlines are cheap

  • How much do you charge?

    Prices for services depend on urgency and complexity: the faster you need the most complex work, the higher is the price.
    Basically, you are getting a work done “overnight” that gives you a bit more time to relax.But remember, precise planning is always beneficial since longer deadlines are cheap
    You may find detailed pricing calculator here.

  • What if my task is not writing?

    In cases when you need any other type of assignment to be completed, you need to provide very detailed description of the task in the order form.
    Our best writers will then be given opportunity to place bids on the inquiry, the Support Team Agents will in turn review the bids and send a payment form to the customer. Once payment has been made, the paper will be a step away from completion

  • Can I order technical papers?

    A section of our writers has skills to user various research tools and software. You can therefore order custom services requiring the use of Microsoft PowerPoint, Microsoft Excel, IBM SPSS, Photoshop, Microsoft Publisher, Prezi, MATLAB, AUTOCAD and many others.
    All you need to do is to describe your task in details and agree upon the price for the final product.

  • Is your service confidential?

    Our service is fully confidential since your personal information is not disclosed to any third party. None should ever ask for any additional personal information besides the one provided during order stage. All communication should be on the user online account area or via email. All payment details are securely encrypted. Your assignment details are only shared with the writer working on the order.

  • Is there a possibility of plagiarism in my completed order?

    Our writers submit plagiarism-free content. We thoroughly check every product that is delivered to you.
    In case you suspect any plagiarism in the file that you receive, you are welcome to submit a claim and we will conduct a thorough investigation of the case and writer, who has provided plagiarized content, will be expelled and you will receive full compensation for the order that you have placed.

  • What is a revision?

    Revision is a process of correcting your paper. If you believe that your paper requires changes, you may submit revision request, indicating what needs to be changed in the paper and how fast these changes have to be made.
    You may request revision only if initial requirements were missed, in case you are willing to

  • Which paper formats can I order?

    ToplistEssays provides custom written research services of different paper formats including APA, MLA, Chicago, Turabian, Harvard, ASA, AAA, IEEE, Vancouver etc.
    Remember to choose your preferred formatting style while placing an order. You can as well discuss with the writer about the paper format to use.

  • How will I receive a completed paper?

    Final product will be delivered via upload to your account on the respective order. As soon as it happens, you will receive an email notification with a link to your profile where you will be able to download the file.

  • Can my paper be delivered earlier?

    Yes, You may change the deadline before you pay for the order via “edit order tab.” You can however, request for an earlier delivery but at additional fee agree upon with your writer.

  • How can I cancel my order?

    The order can be cancelled before you hire the writer and submit the payment. You need to click on “Cancel” button that is available in the upper right corner of the screen.
    After you hire the writer, order may be cancelled only upon mutual agreement with the writer since he or she might have already started working in the order and those efforts require compensation.

  • How do I choose writer?

    As soon as you complete filling in the instructions for the specific order, proceed to our encrypted payment gateway. At this stage, your order will be successfully placed and our support team agents will choose the most qualified writer to work on it. You can as well request the Support Agents to assign the task to a specific writer.

  • Do I have to choose writer?

    Not necessarily.
    This option does not require additional payment and is very convenient, especially when you need to place many orders and simply do not have time to select one specific writer.

  • Where is my writer coming from?

    Our team of writers live from different parts of the world, both from English-speaking and non-English speaking countries.
    Before becoming a writer, it is necessary to show language proficiency and that is why we use complex English tests to verify language proficiency of every writer. In addition, we also need to ensure their subject proficiency and that is why the person you are working with needs to have at least a Masters degree in one or more disciplines. Many writers also have PhD degrees in their proficient discipline.

  • How do I make payment?

    Upon reviewing the instructions presented, a customer can proceed to make payment through a secure gateway. We support various payment options including debit or credit cards and PayPal.
    Once Payment is successful, the order status will change to “In Progress” and the most qualified writer will be assigned.

  • Can I get a refund?

    Yes, when the final product is below the expected standards. However, there are opportunities to request for revisions to amend the paper per requirements. A customer can also request for the current writer to be reassigned and a new one selected in case of a misunderstanding. In such cases, a Customer Support Agent will intervene.
    In case the revised does not satisfy the customer’s requirements, a refund is eligible within 14 days from the moment the order deadline expires.
    Even if you have received the product earlier, your refund deadline is not getting less. A refund can be a full amount the customer paid or percentage of total amount depending on Dispute manager’s evaluation and agreement between writer and customer.

  • What if I request charge back?

    Refund claims should be submitted via the ToplistEssays website via corresponding form. In cases of chargeback request, your current orders will be automatically cancelled.
    Our dedicated customer support team will always be available to review all claims and award accordingly.

  • I forgot my password, what to do?

    To retrieve or restore your password simply use an option that is available near “Login” section of our website.
    You need to enter your email and password restoration instructions will be forwarded there.
    For any resolution of any problems we highly recommend to referrer for assistance to our customer support.